At xgbet, we take the privacy of every Filipino player seriously. This Privacy Policy explains what information we collect when you use our platform, how we use it, and the steps we take to keep it safe.
A clear breakdown of the data we gather, why we need it, and how it is handled on the platform.
When you create an account on xgbet, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player account correctly. We may also ask for a government-issued ID during the verification process to comply with applicable regulations in the Philippines. All registration data is stored securely and is only accessible to authorised personnel within the xgbet team. You are responsible for keeping your login credentials confidential, and you should notify us immediately if you suspect any unauthorised access to your account. We do not share your registration details with third parties for marketing purposes without your explicit consent.
When you make a deposit or request a withdrawal on xgbet, we collect transaction details including the payment method used, the amount, the date and time of the transaction, and the reference number provided by your payment provider. We work with trusted local payment channels such as GCash, Maya, and InstaPay to process all PHP transactions securely. We do not store your full payment credentials — sensitive payment data is handled directly by the payment provider in accordance with their own security standards. Transaction records are retained for a period required by applicable regulations and are used for account management, fraud prevention, and dispute resolution. If you have a question about a specific transaction, you can contact our support team through your account dashboard. All financial data is treated with the highest level of confidentiality and is never sold or shared with unrelated third parties.
We collect data about how you interact with the xgbet platform, including the games you play, session durations, bet amounts, win and loss records, and the features you access most frequently. This information helps us improve the platform experience, personalise game recommendations, and monitor for unusual activity that may indicate a problem with responsible gaming or account security. Usage data is also used to ensure the integrity of our games and to detect any attempts to exploit the platform unfairly. We may use aggregated, anonymised usage data for internal analytics and platform development purposes. Individual usage data is never shared with third parties in a form that could identify you personally. You can review your gaming history at any time through your account dashboard on the xgbet platform.
When you access xgbet through a browser or mobile device, we automatically collect certain technical information such as your IP address, device type, operating system, browser version, and general location data. This data is used to ensure the platform displays correctly on your device, to detect and prevent fraudulent access, and to maintain the security of your account. We do not use device data to track your activity outside of the xgbet platform, and we do not sell this information to advertisers or data brokers. Location data is collected only to confirm that you are accessing the platform from within the Philippines, as required by our operating terms. Technical logs are retained for a limited period and are reviewed only when necessary for security or support purposes. If you have concerns about the technical data we collect, you are welcome to contact our support team for clarification.
You have clear rights over the personal information we hold about you — here is what you can do.
You have the right to request a copy of the personal data that xgbet holds about you at any time. To make an access request, simply contact our support team through your account dashboard and we will provide the relevant information within a reasonable timeframe. We may ask you to verify your identity before releasing any data to ensure that your information is only shared with you. Access requests are processed free of charge in most circumstances. If your request is complex or involves a large volume of data, we will inform you of any applicable timeframe extension. We are committed to being transparent about the data we hold and how it is used.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details such as your contact number or email address directly through your account settings on the xgbet platform. For changes to identity-related information such as your full name or date of birth, you may be required to provide supporting documentation to verify the correction. We will process correction requests promptly and confirm once the update has been made. Keeping your account information accurate helps us provide you with the best possible service and ensures that your account remains secure. If you are unsure how to update a specific piece of information, our support team is available to assist you.
You may request the deletion of your personal data from the xgbet platform, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. Deletion requests are typically processed in connection with a voluntary account closure, and any verified balance will be returned to your registered payment account before the account is closed. Please note that some data — such as transaction records — may need to be retained for compliance purposes even after your account is closed. We will inform you clearly of what data can be deleted immediately and what must be retained, along with the reason and expected retention period. Once the retention period has passed, the relevant data will be permanently removed from our systems. To submit a deletion request, please contact our support team through your account dashboard.
The technical and organisational measures we use to protect your information on the platform.
xgbet uses industry-standard security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols to prevent interception during transfer. Access to personal data within our systems is restricted to authorised personnel only, and all staff with access to player data are subject to strict confidentiality obligations. We conduct regular security reviews and updates to ensure that our systems remain protected against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable regulations as promptly as possible. While we take every reasonable precaution to protect your data, we also encourage you to use a strong, unique password for your xgbet account and to avoid accessing the platform on unsecured public networks.
This Privacy Policy may be updated from time to time to reflect changes in our platform, applicable regulations, or the way we handle personal data. When material changes are made, we will notify registered players through the platform or via the contact details associated with their account, and the updated policy will be published on this page with a revised effective date. We encourage all Filipino players to review this page periodically to stay informed of how their data is being managed. If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights, please contact our support team through your account dashboard. Your privacy matters to us, and we are committed to handling your personal information with care, transparency, and respect at every stage of your experience on the xgbet platform. Continued use of the platform after any updates to this policy are published constitutes your acceptance of the revised terms.
If you have concerns about how your data is handled, visit our FAQ for quick answers or log in to contact our support team directly. New to xgbet? Create a free account and start playing today.